FAQ

Group access may be regulated at some museums in the Florence museum circuit. Updated group admission information can be found on each museum’s official website.
The following is current information on group entry to some museums included in the Firenzecard circuit. 

• Uffizi Galleries: each group must not exceed 16 people; groups of 11 people or more must pay a "large groups surcharge" ticket that costs €70, except where otherwise provided for. It is compulsory for groups of 5 or more people, including any guides, to use headphones (“whisper system”). 
• Accademia Gallery: each group must not exceed 20 people. It is compulsory for groups of at 7 or more people, including any guides, to use headphones (“whisper system”). 
• Boboli Gardens: each group must not exceed 28 people. 
• Bargello National Museum and Medici Chapels: each group must not exceed 21 people.
• Museum of Palazzo Davanzati: each group must not exceed 9 people.
• Casa Martelli Museum: each group must not exceed 10 people.
• Archaeological National Museum and San Marco Museum: each group must not exceed 25 people. It is compulsory for groups of 10 or more people, including any guides, to use headphones (“whisper system”). 
• Museum of the Opificio delle Pietre Dure: each group must not exceed 16 people.
• Museum of Palazzo Vecchio and Arnolfo Tower: Online booking required (see FAQs "How can I book the Torre di Arnolfo" and "How do I make an online reservation for Palazzo Vecchio, Museo Novecento and Museo Stefano Bardini?")
• Novecento Museum, Stefano Bardini Museum, Santa Maria Novella Museum, Salvatore Romano Foundation, Innocenti Museum, Rucellai Chapel of the Marino Marini Museum: each group must not exceed 25 people.
• Brancacci Chapel/Fondazione Salvatore Romano: admission is allowed to a maximum of 10 people and booking is mandatory.
• Palazzo Medici Riccardi: each group must not exceed 16 people. For groups of more than 5 people, booking is compulsory to visit the Magi Chapel (by phone +39 0552760552 - by email info@palazzomediciriccardi.it).
• Museo Galileo: each group must not exceed 15 people.
• Dante House Museum: each group cannot exceed 10 people requires compulsory but free reservation to the following email: prenotazioni@museocasadidante.it.
   

Yes, Firenzecard holders can purchase the “Vasari Supplement” at a reduced price of €20 and book it without any extra fee.
Reservation is mandatory, but for free, for minors.

The supplement can be purchased online at this link https://ticketing2.coopculture.it/event/4B646CCD-295F-A5D1-35A1-0199CA931500?lang=en following the steps below:

•    Select your desired date and time;
•    Select "Vasarian Corridor Supplement. For holders of standard tickets, passe-partout tickets or Firenze Cards";
•    Click on "Login";
•    If you don't have an account, click "Register as a customer". Your password must contain at least one capital letter, at least one lowercase letter, at least one number and at least one special character, and must be longer than 8 characters;
•    Complete your purchase.

The reservation for entry to the Vasari Corridor must be made at least 45 minutes after the scheduled time of entry to the Uffizi Galleries (recommended at least 2 hours).
It is not possible to purchase the “Vasari Supplement” at a time prior to the scheduled time of entry to the Uffizi Galleries. You must always enter the Uffizi first.
Failure to respect the booking time will result in the loss of the right of entry. Entry will take place from room D-19 Meeting Point on the first floor.


 

Yes, all museums offer some promotional or free admission dates that vary from museum to museum and year to year. In general, state-owned museums are free on the first Sunday of the month. The state-owned museums participating in the circuit are: Galleria degli Uffizi - Galleria dell'Accademia - Museo Archeologico Nazionale di Firenze - Palazzo Pitti e Giardino di Boboli - Museo Nazionale del Bargello - Cappelle Medicee - Palazzo Davanzati - Museo di San Marco - Opificio delle Pietre Dure - Museo Casa Martelli - Giardino di Villa Bardini. 
You are advised to always check reductions and free admission on the museum’s official website.
 

Firenzecard includes in its price the entrance ticket, the extra fee for exhibitions and booking of all circuit museums. 

Reservation is mandatory for the following museums: Uffizi Galleries, Accademia Gallery, Palazzo Vecchio Museum, Brancacci Chapel, Tower of Palazzo Vecchio (Arnolfo Tower.).
Reservation is optional for the Stefano Bardini Museum and the Novecento Museum. 

A Firenzecard holder may associate family members under age 18 to the card, so Firenzecard is free to children with the purchase of one (adult) card. Minors must be associated to the card in one of the following ways:

• Firenzecard digital format: enter the number of minors when you create your card in the Firenzecard App before confirming your data; 
• Firenzecard physical format: when you collect your card at one of the collection points in Florence, inform Firenzecard staff to add your children to your card.

If the minors do not belong to the same family, if they do not wish to purchase a Firenzecard, they can pick up the ticket free of charge to visit civic and state museums (e.g. Palazzo Vecchio, Cappella Brancacci, The Uffizi Gallery, Gallery of Accademia, etc.) and purchase the ticket for the museums which admission is not free of charge. For state museums such as the Uffizi Gallery and Gallery of Accademia, we suggest purchasing the reservation (4€ each, that can be purchased directly at the entrances reserved to Firenzecard), in order to enter from the reserved entrances all together.
 

The Firenzecard includes entrance to the museums of the circuit, without need for a reservation, with some exceptions. You will find all the information in the Access Notes field, within the sheet of each museums that can be consulted in the appropriate section.

Reservation is mandatory for the following museums: Uffizi Galleries, Accademia Gallery, Palazzo Vecchio Museum, Brancacci Chapel, Tower of Palazzo Vecchio (Arnolfo Tower.).
Reservation is optional for the Stefano Bardini Museum and the Novecento Museum. 
You can make reservation online, through the Firenzecard app or on the website www.firenzecard.it, for Palazzo Vecchio Museum, Museo del Novecento and Stefano Bardini Museum. 
For the Uffizi Galleries, the Accademia Gallery, Tower of Palazzo Vecchio (Arnolfo Tower.) and the Brancacci Chapel, please consult the dedicated FAQ.

The reservation is required for the cardholder and even for minors belonging to the family unit.The reservation is for free with Firenzecard.

Reservation is mandatory for the following museums: Uffizi Galleries, Accademia Gallery, Palazzo Vecchio Museum, Brancacci Chapel, Tower of Palazzo Vecchio (Tower of Arnolfo).
Reservation is optional for the Stefano Bardini Museum and the Novecento Museum. 
You can make reservation online, through the Firenzecard app or on the website www.firenzecard.it, for Palazzo Vecchio Museum, Museo del Novecento and Stefano Bardini Museum. 
For the Uffizi Galleries, the Accademia Gallery, Tower of Palazzo Vecchio (Tower of Arnolfo) and the Brancacci Chapel, please consult the dedicated FAQ.

Once the reservation is made, it cannot be changed.

For the Uffizi Galleries you can make reservation:

1.   ONLINE, on the website https://ticketing2.coopculture.it/event/D43F5443-D676-F857-0904-0199CA8D9B74?lang=en

In case of reservation online, please follow these steps:
•    Select your desired date and time
•    Select " Uffizi reservation for Firenze Card owners"
•    Click on "Login"
•    If you don't have an account, click "Register as a customer". Your password must contain at least one capital letter, at least one lowercase letter, at least one number and at least one special character, and must be longer than 8 characters.
•    Complete your purchase.

2.   By phone, calling from Monday to Sunday, from  8:00am to 07:00 pm:
•  the phone number 800 615615 (from Italy)
•  the phone number +39 055 0354135 (from mobile phone and from abroad)

3. In Florence, at the ticket office of the Uffizi Gallery.