FAQ

What does Firenzecard include?

Firenzecard includes in its price the ticket for entrance, the surcharge for exhibitions and the reservation with priority access for all the museums in the Firenzecard Circuit. PLEASE NOTE: THE ACCESS TO CUPOLA IS NOT GUARANTEED AND THE RESERVATION IS COMPULSORY. Temporary suspension of access priority to Campanile di Giotto, Battistero di S.Giovanni, Cripta di Santa Reparata and Museo dell'Opera del Duomo.

 

Does Firenzecard allows a "skip the line"?

The card gives priority access; it is not a "skip the queue", this means that Firenzecard lets you visit the museums presenting directly  at the reserved entrances and showing your card to the staff of the museums.It is specified that in period of very intensive touristic flow some queues or delays are possible also at the reserved entrance, in particular of the most visited museums.The access to the Uffizi Gallery, Academy Gallery, Palazzo Vecchio, although priority could be delayed due to maximum number of visitors inside the museums, for security reasons.

 

What does Firenzecard+ include?

If you add 7,00 € you can get Firenzecard+, that includes: access to the city’s public transport (Ataf&Linea buses and tram) for 72 hours from the activation for the cardholder and children in the immediate family under 18; 1 Museum Guidebook; 1 Firenzecard+ bag; special offers.

 

For how long is Firenzecard valid?

Firenzecard is valid for 72 hours from its activation, which starts from the first entrance into a Firenzecard museum.

 

How much does Firenzecard cost?

Firenzecard costs € 85.00 per person. The price of Firenzecard is the same, whether it is purchased online or at a sale point.

 

How much does Firenzecard+ cost?

Firenzecard+ costs € 7,00 per person. The price of Firenzecard+ is the same, whether it is bought online or at a sale point.

 

How can I purchase Firenzecard?

Firenzecard can be purchased: online on www.firenzecard.it; at one of the authorized points of sale in Florence. The price of Firenzecard is the same, whether it is bought online or in Florence. In case of online purchase you can decide: to collect your "physical Firenzecard" at one of the collection points listed on the voucher you received after the purchase OR use the "digital Firenzecard", downloading our App.

 

How can I purchase Firenzecard+?

Firenzecard+ can be purchased: online on www.firenzecard.it at the same time of purchasing your Firenzecard and only if you buy a Firenzecard; at the Info Point Cavour with credit/debit card only; at the Info Point Stazione, Palazzo Vecchio Biglietteria, Cappella Brancacci, Museo Stefano Bardini, Museo 900, Museo di Santa Maria Novella. In case of online purchase you can decide: to collect your "physical Firenzecard+" at one of the collection points listed on the voucher you received after the purchase OR use the "digital Firenzecard", downloading our App. The price of Firenzecard+ is the same, whether it is bought online or in Florence.

 

How can I get digital Firenzecard/Firenzecard+?

To get digital Firenzecard/Firenzecard+ you have: 1) buy the card/cards online on www.firenzecard.it; 2) download on your smartphone/tablet the App Firenzecard from the stores Google Play and Itunes; enter the voucher number below (13 digits long) you received by email after the purchase in the apposite space in the "your cards" section. Please remind: activate your card/s at the first entrance into a museum of the Circuit and/or just before boarding on a first public transportation.

 

What is the App Firenzecard?

The App Firenzecard is available on Google Play and Itunes and you can download it free. It is: 1) a guide with information about the museums of the Firenzecard Circuit and the offers reserved to the Firenzecard+ holders; 2) a digital card that allows you to enjoy all Firenzecard benefits directly on your smartphone. To obtain the digital card you have: 1) to buy the card/s online on the website www.firenzecard.it; 2) create your digital card enter the voucher number (13 digits) received by email.

 

How can I get digital Firenzecard/Firenzecard+?

To get digital Firenzecard/Firenzecard+ you have: 1) buy the card/cards online on www.firenzecard.it; 2) download on your smartphone/tablet the App Firenzecard from the stores Google Play and Itunes; 3) enter the voucher number below (13 digits long) you received by email after the purchase in the apposite space in the "your cards" section. Please remind: activate your card/s at the first entrance into a museum of the Circuit and/or just before boarding on a first public transportation.

 

How can I create the digital Firenzecard/Firenzecard+?

To create the digital Firenzecard/Firenzecard+ you have: 1) to install on your device the App Firenzecard, downloadable from Google Play and Itunes; 2) to click on "add a card" and enter the voucher code (13 digits) received by email; 3) to click on "download card" and confirm/modify your data. Activate your card/s at the first entrance into a Firenzecard museum and/or just before boarding the first city public transport.

 

In case of unistallation is my digital card still valid?

No, if you uninstall and reinstall the App on the same or other devices, your digital card will be not yet valid nor replaceable and nor reimbursable. So please don't remove it.

 

Can I modify my data after the creation of my digital card?

No, you cannot. Your data cannot be modified after the confirmation and creation of your digital card.

 

How can I visit the museums of Firenzecard Circuit with the digital Firenzecard?

To visit the museums of Firenzecard Circuit you have to click on "Museums". The App shows you the list of the museums. You can search the museum you want to visit by name or by proximity if you accept to share your GPS location of your device, or you can see the most visited museums. You have only to the museum you want to visit and click on "start visit".

 

How can groups/travel agencies/tour operators purchase Firenzecard and Firenzecard+?

If they want to buy less than 10 cards, groups/travel agencies/tour operators can purchase Firenzecard and Firenzecard+ online on the official website www.firenzecard.it or at the authorized points of sale in Florence.
If they want to buy 10 cards or more, groups/travel agencies/tour operators can purchase Firenzecard and Firenzecard+ directly from Linea Comune spa, the Firenzecard management company, with a bank transfer in advance and with the free delivery of the purchased cards in hotel, if the hotel is located in Florence. In this case, the purchase is subject to the following conditions:
  • Minimum purchase of 10 cards;
  • request for purchase to Linea Comune s.p.a at least 15 working days before the payment;
  • payment at least 10 working days before the delivery;
  • the delivery of the card is possible if and only if in Florence, from Monday to Friday from 10 am to 5 pm, and if the time and the place are planned at the moment of order;
  • the sale to third parts of the purchased card by the tour operator is exceptionally allowed, if and only if the card is sold within a holiday package and if the correct name Firenzecard, the features of service and the price are clearly specified as stated by these general conditions. It is strictly forbidden the sale of card at increased price.
Please write to This email address is being protected from spambots. You need JavaScript enabled to view it. for further information.

 

Where can I purchase Firenzecard in Florence?

Below you can find the list of museum ticket offices and tourist information centres where you can buy the card:
  • Cappella Brancacci – piazza del Carmine 14
  • Complesso di Santa Maria Novella – piazza Stazione 4
  • Galleria degli Uffizi - Porta 2 – piazzale degli Uffizi
  • Museo di Palazzo Vecchio – piazza Signoria
  • Museo Nazionale del Bargello – via del Proconsolo 4
  • Museo Stefano Bardini - via dei Renai 37
  • Palazzo Pitti – piazza Pitti 1
  • Palazzo Strozzi – piazza Strozzi
  • InfoPoint Turistico Stazione - piazza Stazione 4
  • InfoPoint Turistico Cavour – via Cavour 1r

 

Can the Firenzecard be shipped by mail if I purchase it online?

No, it isn’t possible to receive the Firenzecard by mail. The Firenzecard purchased online must be picked up at one of the pick-up points in the city. You can consult the list of the pick-up points on our website. You will need to bring the Voucher received by email at the time of purchase and a valid ID with you to pick up your Firenzecard.

 

Is a group rate available?

No. Firenzecard is aimed principally at single tourists or small groups and at this moment there is not a different rate than the full nor is there a special card for groups.

 

Is admission guaranteed for large groups with Firenzecard?

The access in some museums may be conditioned by the amount of people present at the time. So for groups larger than 10 people, in cases of large crowds, it might be necessary to divide the group.

 

Is a free Firenzecard available for people with disabilities and their caregiver?

The admission into most of the museums of the Firenzecard Circuit is free for people with disabilities and their caregiver and they have a priority access. So there is not a special card for them. Firenzecard exists only in a full rate version. It is important to note that the person with disabilities must however bring and show the museum staff the medical certificate that testifies the disability. Only then he/she will be able to have free access and avoid waiting in line. We suggest that people with disabilities contact the museums that they want to visit.

 

Are Firenzecard reduced rates available for people under 18, students and people over 65?

No. Firenzecard at the moment only has a single rate, the full price. There are no discounts and/or reduced rates available. So we suggest you consult the website of each museum that you’re interested in visiting to see if any free or discounted entrances are available.

 

Does the validity of the Firenzecard start at the moment of purchase?

No, the Firenzecard is activated when you use it for the first time in a museum and its validity is totally independent of the date of its purchase.

 

Do I need to make reservations for the museums with Firenzecard?

You don't need to make any reservations with Firenzecard,except for the Dome (Cupola). For the Dome (Cupola)the booking is required - you have to make it at the ticket office in piazza San Giovanni 7 after the collection of the free ticket. Firenzecard lets you visit the museums when you want to and you enter directly into the museums through the reserved entrances. Just go to the priority access following the “Firenzecard” signs and show your "physical" or "digital" card to the staff of the museums. In case of digital Firenzecard, you have to enter the "Museums" section of the App Firenzecard, choose the museum you want to visit and click on "start the visit" to obtain your digital ticket.

 

How can I book the Cupola climb with Firenzecard?

If you want to use your Firenzecard, you can’t book the Cupola climb ahead of time online, but you have to make your reservation once you are in Florence at the ticket office in piazza San Giovanni 7, after the collection of the Grande museo del Duomo free ticket. The reservation can be made for the day you find availability. It is possible to monitor the reservation timetable for the Cupola at the following link: http://en.grandemuseodelduomo.waf.it/museo_dett.php?idtour=8484 (by clicking on "See dome schedule"-). PLEASE NOTE that, if you have not activated your Firenzecard yet with the first entrance in a museum of the Firenzecard circuit, the collection of the Grande museo del Duomo free ticket is considered to be "first entrance" and your Firenzecard will be activated (for the following 72hours).The Grande museo del Duomo free ticket is necessary in order to have access to the Grande museo del Duomo monuments, whose entrances have turnstiles. The Grande museo del Duomo free ticket can be used within 6 days from its collection; it is valid for 72 hours, starting from the first access through the turnstiles (Cupola included).

 

Which are the recommended times slots to visit Galleria degli Uffizi and Galleria dell'Accademia with Firenzecard?

The best recommended times to visit the Galleria degli Uffizi are: 8.15 - 10.00; 16.00 - closing time. The best recommended times to visit the Galleria dell'Accademia are: 8.15 - 10.00; 13.00 - 15.00.

 

Which museums can I visit with Firenzecard?

The Firenzecard circuit includes 72 museums. Click here for the complete list.

 

Are the museums of the circuit always open?

Almost all the museums have a scheduled day of closure, which may be for one or more days during the week. The closing days vary from museum to museum. The validity of the card cannot be extended even if one of the days of closure falls within the period of validity of your card.

 

Can I use the Firenzecard whenever I want?

The Firenzecard can be used only once in each museum of the Circuit.

 

Can I lend someone my Firenzecard?

No, Firenzecard is strictly for personal use and is not transferable. Before its first use it is personalised by writing your full name in the specific space.

 

Can I give Firenzecard as a present?

Yes, you can. If you purchase the Firenzecard at a sale point in Florence, the person who will use it just has to write his or her full name in the specific area. If you prefer to buy the Firenzecard online, just enter the data of the Card's beneficiary in the fields of the online form, filling in the areas of the form as they appear on the screen – you can directly enter his/her e-mail address, so that he/she can receive the voucher directly by email – and inserting your own data as required in the final field for payment.

 

Does Firenzecard include the city public transport and the shuttle bus from and to the airport?

No, Firenzecard doesn't include the city’s public transport and the shuttle bus Volainbus from and to the Florence airport.

 

How does Firenzecard+ work to use the city’s public transport free of charge?

In case of physical Firenzecard+, to use the city’s public transport free of charge you have to: write your Firenzecard number in the specific blank space of your Firenzecard+; validate your Firenzecard+ when you use the city’s public transport for the first time; keep your Firenzecard+ intact until the expiration time and show it to the controller on demand with a valid ID. In case of digital Firenzecard+, to use the city’s public transport free of charge you have to: click on "Public transportation" to create/see your digital ticket. It is recommended that you create your digital ticket just before boarding on the first city's public transport.

 

Do people under 18 years of age need to buy the Firenzecard?

People under 18 years of age, who are members of the same immediate family of the Firenzecard holder, have free access to the museums. For people under 18 years of age who are not members of the same immediate family of the Firenzecard holder, they cannot enter with the parents' Firenzecard. If they don't want to buy another Firenzecard, they can enter the museums through the priority access with their parents who are Firenzecard holders. After that:
- collect the free ticket to visit the civic museums (Palazzo Vecchio, Cappella Brancacci, Museo Bardini, etc.) directly at the Firenzecard entrances;
- collect the free ticket and buy a reservation to visit the state museums – that are paid directly at the Firenzecard reserved access entrances (price € 4.00 for the Uffizi Gallery and € 4.00 for the Accademia Gallery);
- collect the free ticket/purchase a reduced/full ticket to visit the other museums, according to the various museum admission rules.

 

What are the special offers for the Firenzecard+ holders?

With Firenzecard+ you can enjoy special services, offers and discounts. Please consult the “Partners” page of our website to see all the special offers. It's easy to find our partners: the Firenzecard+ partners exhibit our exclusive symbol at their entrance.

 

How far in advance should I purchase my Firenzecard online?

You can purchase the Firenzecard at any moment, but remember that if you buy the card online, you have to pick it up within 6 months from the purchase at one of the pick-up points in Florence. After the stated terms of 6 months you will not be able to pick up the card and the purchase cannot be refunded.

 

What documents do I need to pick up the Firenzecard in case of online purchase?

You need to bring the Voucher received by email at the time of purchase and a valid ID to be able to pick up the Firenzecard. If you wish that another person gets your Firenzecard for you, you have to give him/her a written delegation signed by you and a copy of your valid ID, which will be checked at the pick-up point.

 

Can I have my Firenzecard reissued in case of loss or theft?

No, in these cases, Firenzecard can't be substituted. So we recommend that you to take good care of your card and be careful so as not to damage or lose it.

 

When can the Firenzecard be reissued?

Firenzecard can be reissued only if it doesn't work correctly and it has not yet been personalised, damaged or used. Digital Firenzecard and Firenzecard+ cannot be replaced or released again if you uninstall and reinstall the App Firenzecard on your device after the generation of your digital card.

 

Can I get a refund for the Firenzecard?

The customer has the right to withdraw from the sales agreement within 14 days of the purchase, in accordance with the provisions of Art. 64 of the Italian Legislative Decree n. 206/2005. The purchase is not refundable after these stated terms. The refund of the online purchase is not allowed in case of it not being picked up or if it is picked up by the user after the stated term of 6 months. The customer has the right to withdraw from the sales agreement within the stated terms if and only if the Firenzecard has not yet been activated or personalised with the writing of the name/surname and if and only if the user returns it intact with its kit and all its items and receipt of the purchase of the same. If the customer uses some service related to the Firenzecard, the right to obtain a refund is lost. In case of App Firenzecard, digital Firenzecard and Firenzecard+ downloaded on your device are connected to the workings of your device. No reimbursement or replacement of the cards are possible, if the malfunction is caused by your mobile device or uninstallation of the App Firenzecard after the download of the digital card is complete. It will not be possible to enter a voucher code already used on another App in another device.