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General informations

Firenzecard Restart is valid for 48 hours from activation which occurs when you click on "Start the visit". Therefore it is recommended to "start the visit" when entering the first museum.

 

No. Firenzecard is mainly intended for single tourists or small groups and at the moment, there is no other rate other than the full fee or a card for groups. In many museums students and their teachers are given a free or reduced entry fee based on the age of the students and the type of school or academic curriculum. We advise checking the individual web site of the museum you intend to visit for the terms of entry both for groups and school groups.

Firenzecard Restart includes in its price the entrance ticket, the extra fee for exhibitions and booking of all circuit museums with priority access, that you were not able to visit with your Firenzecard.  Firenzecard Restart can only be purchased online after your Firenzecard expires within 12 months of its initial purchase, and only if you have an iOS or Android smartphone / tablet with the Firenzecard app installed. Firenzecard Restart offers free access for children under 18 belonging to your family unit and allows you to visit the museums that you have not been able to visit.

The Firenzecard includes an admission ticket, the exhibition supplement and the reservation fee for each museum in the Firenzecard Circuit, as well as free entry for children under 18 years of age belonging to the immediate family of a Firenzecard holder.

People under 18 years of age can enter the museums free of charge with Firenzecard holders, belonging to the family of the card holder and loaded on the cards at the time of purchase. If the minors do not belong to the same family, if they do not wish to purchase a Firenzecard, they can pick up the ticket free of charge to visit civic and state museums (e.g. Palazzo Vecchio, Cappella Brancacci, The Uffizi Gallery, Gallery of Accademia, etc.) and purchase the ticket for the museums which admission is not free of charge. For state museums such as the Uffizi Gallery and Gallery of Accademia, we suggest purchasing the ticket (4€ each, that can be purchased directly at the entrances reserved to Firenzecard), in order to enter from the reserved entrances all together.

Click here to find the list of museums that can be visited with the Firenzecard.

The fee of Firenzecard is 85.00 € per person.  The fee of Firenzecard is always 85.00 € whether you purchase it online or at a sales point.

Disabled and their guide are entitled free admission to most circuit museums, with priority access. Hence, a specific card is not foreseen. Firenzecard features only one full-rate fee. If you are disabled, please note that you must bring and show to the museum staff, the medical certificate indicating your disability. Only this way you can enter free of charge and avoid queues. We recommend disabled persons to contact the museums they intend to visit.

Yes, there are days with free admission to participating state-owned museums on the first Sunday of the month and/or on special occasions. The state-owned museums participating in the circuit are: Galleria degli Uffizi - Galleria dell'Accademia - Museo Archeologico Nazionale di Firenze - Palazzo Pitti e Giardino di Boboli - Museo Nazionale del Bargello - Cappelle Medicee - Palazzo Davanzati - Museo di San Marco - Opificio delle Pietre Dure - Chiostro dello Scalzo - Cenacolo Andrea del Sarto - Cenacolo del Ghirlandaio -Cenacolo del Fuligno -Cenacolo di Sant'Apollonia - Museo Casa Martelli - Villa Medicea di Cerreto Guidi e Museo storico della caccia e del territorio - Villa Medicea della Petraia - Giardino della Villa Medicea di Castello - Villa Medicea di Poggio a Caiano - Giardino di Villa Bardini. 

You are advised to always check reductions and free admission on the museums’ own web sites.

Yes, it is possible but only if you have a VAT number. The invoice can be released only in electronic format. To request the invoice, you must have a CID code (B2B recipient code, Revenue Agency) and a certified email address. The cost of the invoice is €2.00 for the stamp tax online.

The invoice can be requested by filling the appropriate form and paying the amount of € 2.00: at the ticket offices of the civic museums (see list below) or, in case of online purchase or by bank transfer, by writing to supportomusei@firenzesmart.it. The invoice applicant must present the receipt for the purchase of Firenzecard.

Palazzo Vecchio – ticket office, piazza della Signoria
Museo Bardini – ticket office, via de' Renai 37
Cappella Brancacci – ticket office, piazza del Carmine 14
Museo Novecento – ticket office, piazza Santa Maria Novella 10
Santa Maria Novella – ticket office, piazza Stazione 4 

Firenzecard is valid for 72 hours starting from activation when entering the first museum. In case of Firenzecard in digital format, please note that the activation occurs when you click on "Start the visit". Therefore it is recommended to "start the visit" when you first enter a museum.

Firenzecard Restart is the card exclusively in digital format that allows you to extend the validity of your expired Firenzecard by 48 hours. Firenzecard Restart can only be purchased if you have bought the Firenzecard in the last 12 months and your card has expired, and only if you have an iOS or Android smartphone / tablet with the Firenzecard app installed. Firenzecard Restart offers free access for children under 18 belonging to your family unit and allows you to visit the museums that you have not been able to visit.

¡ATTENTION! Make sure your device features the necessary technical requirements (iOS 10.0 and following versions; Android 5.0 and following versions – browser, such as: Chrome / Firefox / Safari, updated to the latest version available) before purchasing it.  

And now Firenzecard Restart is free for you! So you can have another 48 hours for free to enjoy the beauties of Florence and the Metropolitan Area.

No, Firenzecard does not include city transportation, nor Volainbus shuttle from and to Florence airport. 

Firenzecard includes in its price the entrance ticket, the extra fee for exhibitions and booking of all circuit museums with priority access. FOR THE PRIORITY ACCESS to Galleria degli Uffizi, Galleria dell'Accademia and Brancacci Chapel the reservation is required.

With Firenzecard+, you can enjoy special services, offers and discounts. To know all current offers, see section “Offers” of the site. Finding our partners is easy: the affiliated stores and businesses will feature our exclusive sticker.

Currently for FREE on the official website www.firenzecard.it.

Available exclusively in digital version.

The Firenzecard includes priority entrance to the museums of the circuit, without need for a reservation, with some exceptions. You will find all the information in the Access Notes field, within the sheet of each museums that can be consulted in the appropriate section.
For the Uffizi Galleries, Accademia Gallery and Brancacci Chapel priority access is allowed only by booking, even for minors belonging to the family unit.

During the opening period, almost all museums take a weekly break, hence they are closed one or more days a week.

Group access may be regulated at some museums in the circuit. We advise checking each specific museum’s own website for their group admission information.

Here below you’ll find information on group entry to some museums included in Firenzecard. 

  • Uffizi Galleries: each group must not exceed 16 people and groups of at least 11 people must pay the "large groups surcharge" ticket costing €70, except where otherwise provided for. It is compulsory for groups of at least five people, including any guides, to use headphones (whisper). 
  • Accademia Gallery: each group must not exceed 20 people. It is compulsory for groups of at least seven people, including any guides, to use headphones (whisper). 
  • Boboli Gardens: each group must not exceed 28 people. It is not compulsory for groups to use headphones (whisper).  
  • Bargello National Museum and Medici Chapels: each group must not exceed 21 people.
  • Museum of Palazzo Davanzati: each group must not exceed 9 people.
  • Casa Martelli Museum: each group must not exceed 10 people.
  • Archaeological National Museum and San Marco Museum: each group must not exceed 25 people. It is compulsory for groups of at least ten people, including any guides, to use headphones (whisper). 
  • Museum of the Opificio delle Pietre Dure: each group must not exceed 16 people.
  • Museum of Palazzo Vecchio and Arnolfo Tower: booking is recommended for groups of more than 5 people (by phone +39 0552768224; by email info@musefirenze.it).
  • Novecento Museum, Stefano Bardini Museum, Santa Maria Novella Museum, Salvatore Romano Foundation, Innocenti Museum, Dante's House Museum, Rucellai Chapel of the Marino Marini Museum: each group must not exceed 25 people.
  • Brancacci Chapel: admission is allowed to a maximum of 10 people and booking is mandatory.
  • Palazzo Medici Riccardi: each group must not exceed 16 people. For groups of more than 5 people, booking is compulsory to visit the Magi Chapel (by phone +39 0552760552 - by email info@palazzomediciriccardi.it).
  • Museo Galileo: each group must not exceed 15 people.
     

No, Firenzecard is personal, registered to your name and cannot be transferred to third parties. Before starting to use it, you must personalize it by writing your name and surname in the relative field.

At the moment, Firenzecard is only available at one full rate. Discounts and/or reductions are not foreseen. Therefore, we recommend consulting the sites of the single museums that you intend to visit to find out about any discounts and free admissions.

The voucher is valid for 6 months from the purchase.

Purchase

Payment can be made through VISA, MasterCard, American Express or Postepay credit cards, following the instructions indicated in the procedures described online in the “Purchase” section.

We suggest you to purchase the Firenzecard shortly before your arrival in Florence. Firenzecard is always available and can be purchased at any time.

Firenzecard Restart can be purchased only online at www.firenzecard.it.
To purchase it, you must enter:
1) the number of your Firenzecard that you wish to reactivate;
2) the email used to purchase the original Firenzecard online or purchase date in case of purchase at a sales point in the city.
Please remember that Firenzecard Restart can be purchased only within 12 months from purchasing your Firenzecard.

No, it is not possible to receive Firenzecard by mail. The card purchased online must be necessarily picked up at one of the pick-up points in the city, which can be found on our site. To pick up Firenzecard, simply print and bring with you the voucher received by email upon purchase and a valid identity document.

Yes, Firenzecard is a perfect gift! In case of purchase at one of the sales points, the person who will receive Firenzecard must personalize it, writing his name and surname in the relative fields.
In case of online purchase it is sufficient:

  • customize the purchase with the data of the person to whom you intend to give the Firenzecard as a gift, by filling out the items of the form that appears on the screen in the name of the beneficiary;
  • enter the email address of the recipient of the gift, if you want that the person receives the voucher directly in his/her inbox;
  • proceed with the payment by entering your data.

Groups agencies and tour operators can purchase them directly from Silfi s.p.a., Firenzecard’s operator, through advanced bank transfer and free delivery of the purchased cards to the hotel, if located in Florence. In this case, the purchase of Firenzecard and Firenzecard+ is subject to the following conditions:

  • Purchase request to send to info@firenzecard.it at least 15 days before the payment;
  • Payment must be issued at least 10 business days prior to delivery;
  • The cards can be delivered only within the City of Florence; from Monday to Friday, from 10:00 a.m. to 5:00 p.m., at a time to be agreed when placing the order;
  • It is possible to resell the cards purchased from the tour operator to third parties, in exceptional cases, provided that the cards are sold inside the tour package clearly specifying the proper name of Firenzecard, characteristics of the service offered and price, as set forth by these contract conditions. The resale of cards at a higher price is not allowed.

For additional information, send an email at supportomusei@firenzesmart.it  

If you don’t remember the purchase date of your Firenzecard that you wish to reactivate/extend at one of the sales points, contact Firenzecard’s staff at supportomusei@firenzesmart.it, providing all the information you have available.

Firenzecard can be purchased: online at www.firenzecard.it or at one of the authorized sales points in the city. If you purchase it online, you can decide whether to pick up the physical Firenzecard at one of the pick-up points listed on the voucher that you received after purchase or use Firenzecard in its digital version, by downloading our app.

 

It is possible to purchase Firenzecard at the ticket offices of the main museums and some tour offices listed below:

  • Cappella Brancacci – piazza del Carmine 14
  • Complex of Santa Maria Novella – piazza Stazione 4
  • Uffizi Gallery - Door 2 – piazzale degli Uffizi
  • Palazzo Vecchio Museum – piazza Signoria
  • Bargello National Museum – via del Proconsolo 4
  • Stefano Bardini Museum - via dei Renai 37
  • Palazzo Pitti – piazza Pitti 1
  • Palazzo Strozzi – piazza Strozzi
  • Museo Novecento – piazza Santa Maria Novella 10
  • Tourist InfoPoint Station - piazza Stazione 4
  • Tourist InfoPoint Cavour – via Cavour 1r
  • Museo della Misericordia - Piazza Duomo 20

 

Use

Firenzecard holders can enter through the priority access door only with a booking for an appointed time (this booking applies to any minors included in the Card too). For Firenzecard customers, time slots are always guaranteed for priority entry.

The reservation can be made:

  1. Phoning the Firenze Musei call centre +39 055 294883 (from 8:30am to 6:30 pm from Monday to Friday; from 8:30am to 06:00pm on Saturday; from 09:00 to 06:00pm on Sunday and holidays) by providing name and surname.  You will receive a reservation code to be presented at the ticket office of the reserved museum, to be shown together with your Firenzecard. Please note: after choosing the language, wait online even if the initial automatic message specifies that visit availability is not available for the desired day; press 3 for bookings with Firenzecard and 1 for consent to the processing of personal data.
  2. Going in person to one of the following ticket offices:
    Orsanmichele ticket office, inside the Church of Orsanmichele, entrance on Via dei Calzaiuoli (from 9:00am to 4:00pm on Monday-Wednesday-Thursday-Friday; from 9:00am to 5:00pm on Tuesday and Saturday; closed on Sunday and holidays);
    My Accademia ticket office, via Ricasoli n.105/red (from 8:15am to 5:00pm from Tuesday to Sunday, closed on Monday);
    Galleria degli Uffizi ticket office (door n.2 and door n.3) (from 08:15am to 5:30pm from Tuesday to Sunday, closed on Monday)
    showing the Firenzecard or its voucher, you can book (in case you have already booked by phone, you provide the reservation code) and
    collect the booking confirmation to be shown together with the Firenze Card at the priority access door of the museum when you visit it at the
    appointed time and date.
  3. Going in person to one of the following ticket offices: Galleria degli Uffizi (door n.2 only), Museo Nazionale del Bargello, Palazzo Pitti, you can purchase Firenzecard and, at the same time, book and collect the booking confirmation to be shown together with the Firenzecard at the priority access door of the museum when you visit it at the appointed time and date.

Attention: The free reservation must also be made for children under 18 of the family unit of the Firenzecard holder.

With Firenzecard, it is possible to enter each of the circuit museums, one time only.

No, Firenzecard is activated when you enter the first museum and is absolutely independent from the date of purchase.

The reservation must be made online on the website http://ticketsmuseums.comune.fi.it/4_cappella-brancacci/ following the steps below:
• select the date of interest and the number of participants (max 2 at a time) entitled with Firenzecard in the "Admission Free" box
• click on "check availability"
• choose and click the time of interest
• click on "Go to Cart"
• select "Firenzecard holder" from the drop-down menu
• click on "Update Cart"
• click on "Continue"
• click on "if you are not registered click here"
• print your booking
• go to the ticket office with your Firenzecard

Free reservations must also be made for minors in your family.
On the first Sunday of the month, admission is guaranteed, subject to availability, only by sending an email to brancacci@musefirenze.it; the reservation can be made starting from the previous Monday only.

Please note that the access to Brancacci Chapel, due to the presence of scaffolding and consequently reduced visiting spaces, is directed to single visitors and very small groups, subject to availability.

App

To create Firenzecard, simply:

  1.  install Firenzecard App, downloadable from Google Play and Itunes stores;
  2. click “add a card” and input the voucher number (13 digits) received by email;
  3. click “download card” and confirm/edit your data.

Please remember to activate the card/s when you enter the first Circuit museum and/or just before getting on the first public means of transportation. The digital card, once generated on your phone and personalized with your data, is no longer refundable.

ATTENTION: We remind you that in order to have and use the Firenzecard in digital format it is necessary that: 1) your smartphone / device has the necessary technical requirements (iOS 10.0 and later; Android 5.0 and later - browser, such as: Chrome / Firefox / Safari, updated to the latest version available); 2) that the latest available version of the Firenzecard App has been installed on your smartphone / device.

In case of Firenzecard in digital format, please note that the activation occurs when you click on "Start the visit". Therefore it is recommended to "start the visit" when you first enter a museum.

 

 

To get your digital Firenzecard, simply:

  1.  purchase the card/s online at www.firenzecard.it;
  2.  download Firenzecard App from Google Play and Itunes stores on your cell phone/tablet; 
  3.  click “add a card” and input the voucher number (13 digits) received by email
  4.  click “download card” and confirm/edit your data.

Your cards will now be available in digital format on your smartphone. Please remember to activate the card/s when you enter the first Circuit museum and/or just before getting on the first public means of transportation.

ATTENTION: We remind you that in order to have and use the Firenzecard in digital format it is necessary that: 1) your smartphone / device has the necessary technical requirements (iOS 10.0 and later; Android 5.0 and later - browser, such as: Chrome / Firefox / Safari, updated to the latest version available); 2) that the latest available version of the Firenzecard App has been installed on your smartphone / device.
We recommend that you generate your digital Firenzecard on your smartphone just before entering the first museum. We remind you that the digital card, once generated on your phone and personalized with your data, is no longer refundable.
In case of Firenzecard in digital format, please note that the activation occurs when you click on "Start the visit". Therefore it is recommended to "start the visit" when you first enter a museum.

 

 

Firenzecard app, available on Google Play and Itunes stores and downloadable for free, is: 1) a guide containing all useful information on the museums of Firenzecard Circuit and sales offers reserved to Firenzecard+ holders; 2) a digital card that will allow you to benefit of all the advantages reserved to the holders, directly from your smartphone. To transform the guide in digital card, simply: 1) purchase the card/s online at www.firenzecard.it; 2) create your digital card by inputting the voucher number (13 digits) received via email.

ATTENTION! Make sure your device features the necessary technical requirements (iOS 10.0 and following versions; Android 5.0 and following versions – browser, such as: Chrome / Firefox / Safari, updated to the latest version available) before purchasing it.  

 

Visiting the museums of the Circuit with your digital Firenzecard is very simple.To visit the Circuit museums, simply:

  • access the "Museums" section of the app;
  • search for the museum that you wish to visit - by entering the name of the museum, by proximity, accepting to detect the GPS position of your device, or see the most popular museums.;
  • select the Museum that you wish to visit;
  • generate your digital ticket by clicking on "start the visit".

ATTENTION: Before generating your digital card and starting to use it for visiting museums, make sure you have installed the latest version of the app available!

 

No, you can no longer edit your data after confirming it and generating your digital card.  

Collection

In order to pick up Firenzecard purchased online, the client must present the printed purchase voucher and a valid identity document. If you wish to have the card picked up by third parties, the person in charge to pick up the card must feature a buyer’s proxy and copy of the document of the delegating party, which will be acquired at the counter.

Replacement and refund

The physical Firenzecard can be replaced only in case of malfunctioning, provided that the card has not been personalized, damaged or used. The Firenzecard and Firenzecard+ generated in digital format through app cannot be replaced or released again in case the app is uninstalled and re-installed on your device.

 

 

No, if you uninstall and re-install the app on the same device or other devices, your digital card will no longer be valid, neither replaceable nor refundable. Therefore, be careful not to uninstall it.

The user has the right to withdraw within 14 days from purchasing the card, as set forth by art. 52  of Legislative Decree no. 206/2005. After this term, the card will no longer be refundable. If the card is not picked up within 6 months or is picked after said term, the price of the card paid online will not be refundable. Moreover, the right of withdrawal can be exercised according to the terms foreseen, provided that the card has not been activated or personalized by writing your name, and provided it is returned intact, complete with kit in all its parts and proof of purchase. The right to refund will be lost when using any of the services related to the card. Firenzecard and Firenzecard+ generated in “digital” form through app downloaded on your mobile are and remain connected to the operation of your device. Requests of indemnity or card replacements are not accepted in case of malfunctioning linked to the mobile device used by the client or uninstallation of Firenzecard app, after completing the download of the card on your device. It is not possible to enter a voucher code already used on another app in another device.

To request a refund, write to supportomusei@firenzesmart.it providing all the data relating to your purchase.

No, Firenzecard cannot be replaced in these cases. Therefore, we strongly recommend to store the card with care, paying attention not to damage or lose it.